Privacy Policy

The Makhana Story (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and place orders with us. Please read this policy carefully. By using our website, you consent to the practices described herein.

Information We Collect

We collect personal information that you voluntarily provide to us when you create an account, place an order, or contact us. This may include:

• Personal details: Name, email address, phone number
• Delivery information: Shipping address, city, state, PIN code
• Order history: Products purchased, order amounts, order dates
• Device information: Browser type, IP address, and usage data collected automatically when you visit our site

How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: Processing your orders, arranging delivery, and sending order confirmations and tracking updates
• Communication: Responding to your inquiries, sending order updates via email or WhatsApp, and notifying you about new products or offers (only with your consent)
• Improvement: Understanding how our customers use the website so we can improve our products, services, and user experience
• Legal compliance: Fulfilling any legal or regulatory obligations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We share your information only with trusted service providers who assist us in operating our business:

• Delivery partners: Your name, phone number, and address are shared with Shiprocket and their courier partners solely for the purpose of delivering your order
• Payment processors: If online payment is enabled, your payment details are handled securely by third-party payment gateways. We do not store your card or UPI details

Cookies and Local Storage

Our website uses localStorage to store your cart contents, user session, and preferences locally on your device. This data remains on your browser and is not transmitted to our servers unless you place an order. We may also use cookies for analytics purposes to understand website traffic and usage patterns. You can clear your browser's local storage and cookies at any time through your browser settings.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you
• Update: You can update your name, phone number, and email through your account profile page
• Delete: You can request deletion of your account and associated data by contacting us. Please note that we may retain certain order records as required by law

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: