Get in Touch
Have a question, feedback, or bulk order inquiry? We'd love to hear from you.
Chat with us on WhatsApp
Our primary support channel. Get instant replies for orders, queries, or bulk inquiries.
Chat on WhatsAppEmail Us
customercare@themakhanastory.coOur Address
The Makhana Secret Story™
132/B Shikshak Nagar, Airport Road
Indore, Madhya Pradesh 452005, India
We ship across India! Orders are dispatched within 24-48 hours.
Call Us
+91-7676182725Grievance Officer
Kamal Chordiya
Email: customercare@themakhanastory.co
Phone: +91-7676182725
Frequently Asked Questions
How do I place an order?
You can order directly from our website or send us a message on WhatsApp. We accept Cash on Delivery for all orders.
What are the shipping charges?
Shipping is FREE on orders above ₹499. For orders below ₹499, we charge a flat ₹79 shipping fee. We deliver across India.
How long does delivery take?
Orders are dispatched within 24-48 hours. Delivery typically takes 3-7 business days depending on your location.
What if I receive a damaged or wrong product?
In the rare case of a damaged, incorrect, or stale product, please contact us on WhatsApp within 48 hours of delivery with photos. We'll arrange a replacement or refund right away.
Do you offer bulk/corporate orders?
Yes! We offer special pricing for bulk orders and corporate gifting. Message us on WhatsApp for a custom quote.